Frequently Asked Questions

About Kapah

What is Kapah?

Kapah is a premium home textiles brand specializing in high-quality towels and kitchen linens. We're committed to bringing modern, minimalist design and exceptional quality to your home.

Where are you located?

We are based in Pakistan and primarily serve the domestic market, with plans to expand internationally.

Products

What products do you offer?

We specialize in premium towels and kitchen linens, including bath towels, hand towels, kitchen towels, and other home textile essentials.

What makes your products different?

Our products combine premium quality materials with modern, minimalist design. We focus on durability, comfort, and timeless style.

Orders & Shipping

How long does shipping take?

Shipping times vary based on your location. You'll receive tracking information once your order ships.

Do you ship internationally?

Currently, we primarily serve the domestic market. Please contact us for international shipping inquiries.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What is your return policy?

Please refer to our Returns & Refunds policy page for detailed information about returns and exchanges.

How do I initiate a return?

Contact our customer service team with your order number, and we'll guide you through the return process.

Care Instructions

How should I care for my towels and linens?

For best results, wash in cold or warm water with mild detergent. Tumble dry on low heat or air dry. Avoid fabric softeners to maintain absorbency.

Contact

How can I contact customer service?

You can reach us through the contact form on our website or via email. We aim to respond to all inquiries within 24-48 hours.